Pros

• User is quite happy with the services (TP-13).
• Has been using it for work for quite some time without issues (TP-13).
• Product is very simple and useful (TP-13).
• The product is excellent (TP-21).
• The service seems intuitive and helpful initially (TP-36, TP-74).
• First-time user received great support from the team, particularly N Shaheen (TP-70).
• The platform is great (TP-75).
• Product is useful (TP-81).
• Software is 100% (TP-96).

Cons

• Customer service difficult to reach except for sales inquiries (TP-1, TP-40, TP-78).
• Billing issues: double billing for unneeded seats reported (TP-1, TP-94).
• Refunds for billing errors not received after months of follow-up (TP-1, TP-94).
• Expensive: $90/month mentioned for 2 seats (TP-1).
• Does not send signatories a PDF copy to review before signing (TP-2).
• Does not send a PDF copy after signing (TP-2).
• Does not send a copy of the fully signed agreement to all parties (TP-2).
• Requires login to get support or post ideas (TP-3).
• Login defaults to a "free" account for 30 days, complicating support access for existing users (TP-3).