Pros

• Recognized for streamlining document signing processes (Sec 2).
• Generally easy to use, particularly for document recipients (Sec 2, Sec 3.2 [RD-1, RD-2, RD-7, RD-8, RD-11, RD-15, RD-35, RD-36]).
• Widely familiar among users, making the signing process smoother for clients who have likely used it before (Sec 3.2 [RD-2]).
• Template features are praised for enhancing efficiency by allowing users to save and reuse document layouts and signature fields (Sec 3.2 [RD-1], Sec 3.5 [RD-1, RD-2, RD-7, RD-8, RD-11, RD-12, RD-13, RD-15, RD-31, RD-32, RD-33, RD-34, RD-35, RD-36, RD-37, RD-38, RD-41, RD-42, RD-44, RD-45, RD-58, RD-59, RD-60, RD-61, RD-63, RD-64, RD-65, RD-66, RD-70, RD-71, RD-72, RD-73, RD-74, RD-75, RD-76, RD-77, RD-78, RD-79, RD-80, RD-81, RD-82]).
• Generally perceived as a secure and reliable platform for handling sensitive documents (Sec 3.3 [RD-2, RD-4, RD-36, RD-39, RD-40, RD-41, RD-42]).
• Frequent use in legally binding transactions (e.g., real estate, legal agreements) reinforces the perception of security (Sec 3.3 [RD-1, RD-2, RD-4, RD-8, RD-15, RD-35, RD-36, RD-39, RD-40, RD-43, RD-44, RD-45]).
• Employs underlying cryptographic mechanisms to ensure the integrity and authenticity of signed documents (Sec 3.3 [RD-4, RD-14, RD-37, RD-40, RD-41, RD-42, RD-43, RD-45, RD-51, RD-52, RD-53, RD-54, RD-55, RD-56, RD-57, RD-58, RD-59, RD-60, RD-61]).
• Features tamper-evident seals that contribute to the legal validity of documents (Sec 3.3 [RD-51], Sec 3.8 [RD-51]).
• Provides comprehensive audit trails that support legal validity (Sec 3.3 [RD-51], Sec 3.8 [RD-51]).
• Successful integrations with platforms like Salesforce and Workday are mentioned (Sec 3.6 [RD-1, RD-2, RD-4, RD-5, RD-7, RD-8, RD-9, RD-10, RD-11, RD-12, RD-13, RD-14, RD-15, RD-31, RD-32, RD-33, RD-34, RD-35, RD-36, RD-37, RD-38, RD-41, RD-42, RD-44, RD-45, RD-46, RD-47, RD-49, RD-50, RD-58, RD-59, RD-60, RD-61, RD-62, RD-63, RD-64, RD-68, RD-69, RD-73, RD-77, RD-78, RD-79, RD-80, RD-81, RD-82, RD-83, RD-84, RD-85, RD-86, RD-87, RD-88, RD-89]).
• E-signatures are widely accepted as legally binding in most jurisdictions, especially in legal and real estate contexts (Sec 3.8 [RD-2, RD-4, RD-8, RD-14, RD-15, RD-35, RD-36, RD-40, RD-43, RD-44, RD-45, RD-58, RD-59, RD-61]).
• Noted for compliance with industry-specific regulations like HIPAA (Sec 3.8 [RD-33, RD-45, RD-64]).
• Generally well-received in the real estate sector for efficiency and user-friendliness (Sec 3.9 [RD-2, RD-27, RD-35, RD-44, RD-82, RD-98, RD-99]).
• Offers a free developer edition for testing API integrations (Sec 3.10 [RD-83]).
• Holds an established market presence (Sec 2).
• The fundamental value proposition of providing e-signatures is acknowledged (Sec 2).

Cons

• Significant criticisms regarding cost and customer service temper positive sentiment (Sec 2).
• Overall user experience is often reported as marred by pricing and support issues (Sec 2).