DocuSign Customer Profiles

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Codenames: Find the original reviews by number.

RD-1 — Reddit reviews

G2-1 — G2 reviews

TP-1 — Trustpilot review.

GA-1 — GetApp review.

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Broad title / occupation: Sales Specialist, Sales Manager, Account Executive
Company type: Various B2B/B2C companies, including Enterprise level (G2-84).
Compensation: Often includes commission based on closed deals; salary depends on meeting quotas and deal velocity.
Use-case: Using Docusign for sending contracts and proposals for electronic signature (GA-26) as it "expedites document signing and minimizes waiting times" (G2-7, G2-29 to G2-99), helping "close sales deals quickly" (GA-26) and meet sales targets faster, positively impacting commission/quota attainment. Leverages integrations with CRM like Salesforce (G2-4, G2-64, G2-80).

Broad title / occupation: HR Manager, HR Specialist, Recruiter
Company type: Various, including international companies (G2-75) and those needing to manage documents for numerous employees (GA-73).
Compensation: Salary depends on efficient operations, compliance adherence, and successful employee lifecycle management (onboarding, offboarding, policy acknowledgement).
Use-case: Using Docusign for digital onboarding (G2-14), sending offer letters (G2-39), collecting employee signatures on policy documents (GA-73), and managing HR paperwork (G2-49, G2-98, GA-19) as it "reduces manual work" (G2-9, G2-19), streamlines processes ("Saves time and money during new hire orientations" G2-49), and helps manage documents securely and efficiently (G2-73, G2-75). Integrates with ATS like Freshteam (G2-14) and Greenhouse (G2-20).

Broad title / occupation: Lawyer, Paralegal, Legal Operations
Company type: Law firms (Sec 3.9 [RD-8, RD-14, RD-36]), corporate legal departments.
Compensation: Salary/Billable hours depend on case progression, transaction completion, and maintaining compliance.
Use-case: Using Docusign for sending and signing legally binding agreements, contracts, and M&A transaction documents (Sec 3.3 [RD-1, RD-2, RD-4, RD-8, RD-15, RD-35, RD-36, RD-39, RD-40, RD-43, RD-44, RD-45], G2-88, GA-7) as it provides perceived security (Sec 3.3), comprehensive audit trails (Sec 3.3 [RD-51]), ensures compliance with e-signature laws (Sec 3.8), and is widely accepted as legally binding (Sec 3.8 [RD-2, RD-4, RD-8, RD-14, RD-15, RD-35, RD-36, RD-40, RD-43, RD-44, RD-45, RD-58, RD-59, RD-61]), increasing efficiency in handling legal paperwork, though cost is a concern (Sec 3.9 [RD-8, RD-14, RD-36]).